Refund policy

All sales final — exceptions for order problems and legal rights

Our cases are printed to order. We do not offer refunds, returns or exchanges for change of mind, color or size preference. Please check the dimensions, product details and delivery address before purchasing.

Damaged, defective or incorrect items

Contact support@maribelandmiles.com with your order number and a description of the issue. Please report issues within 30 days of delivery and include clear photographs where possible. We will review the issue and arrange an appropriate replacement or refund for confirmed damage, defects or an incorrect item. Do not return an item unless we provide instructions. This reporting request does not limit your rights under applicable law.

Cancellations and address changes

Contact us immediately after ordering if you need a cancellation or address change. Requests before production are subject to confirmation. Once production begins, we do not accept voluntary cancellations or changes. Legally required cancellation and refund rights still apply.

Shipping delays and missing deliveries

If we cannot ship within the promised time, we will notify you and provide the cancellation or delay-consent options required by law. If your parcel does not arrive, contact us so we can investigate and provide an appropriate resolution, including any legally required refund.

Approved refunds

Approved refunds are returned to the original payment method. We will notify you when processed; your bank or payment provider may take additional time to post the credit.

Nothing in this policy excludes remedies or rights provided by applicable law. If you cannot reach our branded email, contact wavecay@gmail.com.